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  • July 3, 2026
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1PLAINTS, Affairs & Solution Argument High quality

  • Bally’s (Newcastle) Limited (Bally’s) and group businesses (Bally’s Category) totally supports goal outlined towards the Betting Work 2005 and you can was dedicated to best conclusion to the playing and social debt and you can will make sure gaming is conducted somewhat and you can publicly based on team procedures.
  • Bally’s brings set in effect guidelines and procedures on the Bally’s Gambling enterprise Newcastle designed to make sure the supervision inside betting dining tables is carried out-because of the administrators and you can people so you can ensure that the integrity of gaming isn�t compromised.
  • A criticism setting an issue into you to definitely aspect of the party and you may teams perform in respect of your own entered anything, and a dispute was any grievance and therefore:
  • a. Isn�t fixed throughout the basic stage of the issues processes.
  • b. Refers to the outcome of complainant’s gambling pick.

2. BALLY’S (NEWCASTLE) Limited Casino Problems Procedure

  • dos.that Somebody to tackle issue are fixed of one’s Bally’s Local gambling establishment Newcastle local casino Agent and you may/or To tackle Management in the course of the enjoy, not, in case your latest Broker or To relax and play Movie director is unable to undertake the trouble it will be discussed the burden Manager therefore have a tendency to Safeguards.
  • dos.dos If you aren’t pleased with this new service of your conflict you will be offered a betting dispute leaflet and you can might welcome to place your number in writing on the General Manager, Bally’s in the Home, Newgate Road, Newcastle up on tyne NE1 5GT, email: [email address secure] .
  • dos.a dozen Because of this with the query the whole Manager aren’t setting for your requirements of the email if not would to your privately once examining the this new argument, discussing the choice.
  • 2.five If you aren’t content with the decision your , Bally’s on the Door, Newgate Highway, Newcastle, NE1 5TG or compliment of email address [email secure] that will themselves examine the situation.